Welcome Message from the Coordinator
Welcome to the Master of Business Administration in Total Quality Management. You are joining a programme built for managers who intend to lead the quality conversation in their organisations, not follow it.
The MBA-TQM trains scholar-practitioners. You will study quality management standards and practice at three levels at once, the personal, the organisational, and the business, and you will leave with the analytical command to apply them in any sector you choose. UPSA holds a partnership with the Chartered Quality Institute (CQI), United Kingdom, and your enrolment grants you student membership of the CQI from day one. Use it to read for a CQI certification alongside the degree and graduate with two credentials instead of one.
This is the first programme of its kind in Ghana. Our alumni hold senior positions in respected organisations in Ghana and across the world, and you step into that network the moment you matriculate. Your faculty bring strong academic and industry records, and your classmates will come from manufacturing, banking, healthcare, the public sector, telecoms, and the professions, which means the case discussions in this programme are as instructive as the lectures.
The guiding principle is service with excellence. Hold yourself to it here, and carry it into the work you do next.
Programme Philosophy
The MBA in Total Quality Management is a scholar-practitioner programme designed to build the competencies that drive organisational growth and competitiveness. The curriculum equips middle and senior managers in the public and private sectors with a working command of quality management standards, principles, practices, and applications grounded in real business contexts.
The structure and mode of delivery respond directly to the academic and professional needs of managers who intend to reshape the management culture of their organisations in line with international best practice. Students engage with the standards, philosophies, and tools of Total Quality Management and apply them to issues that determine competitive position. Core areas of concentration include Quality Management Systems, Quality System Audit, Managing Change and Continuous Improvement, Quality Strategy and Planning, Technology of Quality Management, and Quality Assurance and Risk Management.
Programme Philosophy
The MBA in Total Quality Management programme prepares students to:
- Explain the concept of quality and trace its evolution in the business environment.
- Describe the tools, techniques, technologies, and strategies for planning, assuring, controlling, and improving quality.
- Apply these tools, techniques, technologies, and strategies to manage organisational quality.
- Describe Quality Management Systems and Excellence Models and set them up in an organisation.
- Discuss organisational assessment and audit processes, tools, and strategies, and conduct such assessments.
- Explain the quality standards for Records and Information Management Systems under ISO 15489, conduct a gap analysis, and develop a fit-for-purpose system for an organisation.
- Conduct stakeholder and customer analysis, SWOT analysis, and core competence analysis, and use the findings to formulate value-creating strategies.
Programme Learning Outcomes
On completion of the programme, students will be able to:
- Apply total quality principles, tools, techniques, technologies, and strategies to improve business performance.
- Develop Quality Management Systems and Quality Plans using generic standards and excellence models, including ISO 9001:2015, ISO 14001, ISO 45001, the Deming Prize, the Malcolm Baldrige Award, and the EFQM Model, to manage organisations efficiently and effectively.
- Conduct organisational maturity and development assessments using a combination of techniques and strategies to inform quality plans.
- Conduct value stream analysis to identify waste in the value chain and develop lean management strategies.
- Develop documentation, records, and information management systems that produce the evidence base for managerial decisions.
- Conduct stakeholder and customer analysis to inform strategic management and customer satisfaction.
- Support the development of a quality culture in organisations through people management and change management strategies.
- Distinguish among the four quality management functions, namely Quality Planning, Quality Assurance, Quality Control, and Quality Improvement, and explain how each is achieved.
- Compare how quality management methods are applied across the process, manufacturing, service, public, and not-for-profit sectors.
- Describe the three types of quality audits, namely first-party, second-party, and third-party audits, and plan and conduct each type.
- Demonstrate how customer requirements for a product or service are captured, managed, and verified by quality assurance.
Programme Structure
MPGL620 Project Work carries six credit hours and is undertaken in the fourth semester alongside the other listed courses.
Programme Coordinator’s Profile
Dr. Timothy Kwabla Zilevu
Lecturer, Department of Marketing · Coordinator, MSc Risk Management and Insurance · Coordinator, MBA Total Quality Management · Coordinator, Doctoral Programmes
Dr. Timothy Kwabla Zilevu is a Lecturer in the Department of Marketing at the University of Professional Studies, Accra, where he coordinates the MSc in Risk Management and Insurance, He holds a PhD in Marketing and an MBA in Total Quality Management from UPSA, and a Chartered Postgraduate Diploma in Marketing from the Chartered Institute of Marketing, United Kingdom. He is a Full Member of CIM and CIM Ghana, and a member of the American Marketing Association and the American Society for Quality.
His teaching covers Total Quality Management, Digital Marketing, International Marketing, Tourism Marketing, and Digital Optimisation Strategy at undergraduate and postgraduate level, alongside CIM professional marketing programmes. His research interests include quality management, risk and insurance research, digital transformation, sustainability marketing, marketing analytics, and the application of artificial intelligence in research and higher education. He has published widely in peer-reviewed journals and presented at international conferences across Africa and beyond.
Dr. Zilevu has also led and contributed to applied research and consultancy projects for organisations including the E4Impact Foundation and Enterprise Insurance. He supervises MPhil and PhD research and supports quality assurance and accreditation processes within the Graduate School.
Dr. Timothy Kwabla Zilevu
00233545216201
